FAQs

How will I know you received my order?

You’ll receive an email confirming that your order has been received. If you do not receive an email confirmation, please check to see if the email address on your order was entered correctly.

When will my order be shipped?

“Ear Pillow For You” is using first class delivery, provided by Post Direct at a price of £4.95 for Adult Foam and Child Cluster Filled Pillow. The price for larger items, such as Adult/Teenage Cluster Filled Pillow, is £6.95.  If you live abroad and would like us to send the pillow by the ‘Tracked & Signed’ service, the service will cost £20.  If you, the customer, cancel after we have shipped your order, we will wait until we receive your cancelled order back (with the original packaging, tags and hygiene seals are still in place) and then we refund the pillow price only (excluding postage).

For reasons of health and hygiene the ear pillow can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.

What payment methods do you accept?

PayPal, Cheque and Bank Transfers.

If paying by Cheque or Bank Transfer, please contact us first.

Can I return or exchange my purchase if I don’t like it?

Please read our returns policy. Click here

How do I know if online ordering is secure?

Protecting your information is a priority for Ear Pillow. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address so only Ear Pillow is able to decode your information. SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation or recipient impersonation. To be sure your connection is secure; when you are in the Shopping Cart, look at the lower corner of your browser window. If you see an unbroken key or closed lock, the SSL is active and your information is secure. Since most of our customers are still uncomfortable with providing their credit card details online., we use PayPal service so they don’t need to give out credit card information.

What is your privacy policy?

Ear Pillow respects your privacy and wants to ensure that you understand what information we need to complete your order, and what information you can choose to share with us and with our marketing partners. For complete information on our privacy policy, please visit our Privacy Policy page.