Returns Policy

  1. Important   For reasons of health and hygiene the ear pillow (the Products) can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.
  2. The Products will be at your risk from the time of delivery.
  3. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery (in the case of Products).
  4. We will offer you a refund of the full purchase price, including the cost of delivery for sending the Products to you, provided that you return the Products to us and the conditions set out in paragraphs 2 & 3 are met. We must also be reasonably satisfied that the Products have not suffered damage after delivery and the Products have not been used with accordance of paragraph 1.
  5. In a case of faulty, damaged or wrongly delivered goods, we will offer you a refund of the full purchase price, including the cost of delivery for sending the Products to you, and the cost of returning the Products to us, provided that you return the Products to us and the conditions set out in paragraphs 2 & 3 are met. In addition to the requirements of paragraphs 1 & 2, the Products in terms of which you are claiming a refund must have:
    1. been damaged on delivery;
    2. been delivered in a faulty condition;
    3. been delivered to you in error.
  6. Alternatively, at your option, instead of a refund (and subject to returning the Products as required under this clause) we will replace the Products with the same or a similar Product (subject to stock availability).
  7. In order to claim a refund or replacement item please send us a Cancellation Notice as soon as you become aware of a problem and no later than 28 working days after receipt or the fault developing by email to earpillow@live.com or a letter to 6a Victoria Park, Colwyn Bay, North Wales, LL29 7AX. Your Cancellation Notice must quote your name, address, the name or a description of the goods, a brief description of the problem, fault or damage and your order reference number.
  8. Upon receiving your Cancellation Notice, we will contact you and provide details of where you must return the Products and other relevant instructions. You must then immediately return the Products to us. We reserve the right, at our option, to collect the Products from you. If we wish to collect the Products we will notify you of when they will be collected by us.
  9. We will examine any returned Products and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 14 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Products or send a cheque by post.
  10. We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Products in the event that the Products are found to have suffered damage after delivery or if the Products have not been returned with its original packaging. This does not affect your statutory rights.